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Delivery & Costs

How does delivery work?

We are based in Hove BN3 7LR and deliver to areas within 100 miles (London, Surrey, Hertforshire, Essex, Sussex, Kent, Hampshire). We can make special exceptions depending on the date and the letters hired.

 

Is a self pick-up / self return option possible?
Yes! But bear in mind these letters are large and you need to make sure that you have enough room in your vehicle. The average family size can generally fit 4 letters. Any more than this and you will need a bigger vehicle.

 

What are the prices for delivery?

Delivery costs are additional to the actual letter hire, costs are from: Sussex £25, Kent £50, Surrey, Essex, Hampshire £100, London £150

Delivery is possible outside these areas. £100 + 50p per mile from BN3 7LR

 

Handling

Are they easy to set up?

Yes! Set up is included in the delivery price. However, if you prefer to pick up the letters yourself, you will need to ensure there is electricity available at your venue. We will provide any extension leads and cables. Our LED light up letters weight between 7 and 10 kilos and have a wire.

 

Assortment of letters, numbers and symbols

How many letters do you have and what can I spell?

We have over 100 letters, covering every letter of the alphabet and every number imaginable. In addition we can offer you symbols like „#“, „@“, „?“ and „!“

To avoid disappointment please book as soon as you can. We are currently taking bookings until 2018.

 

Do you have a choice in bulbs as I have seen different colours?

Yes. Our bookings include the standard white crystal bulbs. It is possible to customise your order, but you will need to advise at the time of your booking. This service is provided free of charge.

The following colours are available: pink, purple, green, red, blue, orange, yellow

 

Measurements

How tall are the letters?

Our letters are 4ft (120cm) tall and between 1ft and 3ft wide (30cm – 90cm), depending on the letter itself.

 

Payment

How do I pay for the light up letter hire?

You can telephone our office to invoice your required letters. Payment is possible via Paypal, BACS or cash.

Just Occasionally

Sort-Code: 20-12-80

Bank-Account-Number: 43287858

 

When do I need to pay and is deposit required?

At the time of booking we will invoice you for a non rundable £25 deposit. The remainder in full to be paid six weeks before your event, you can choose to pay before this date, or in installments. 

Location

Where are you based?
We are based in Hove, East Sussex, BN3 7LR.

 

When do you set up and collect?

We will liaise with you and your venue to arrange a suitable set up and collection time.

 

Positioning

Are they the letters suitable for outside use?

Yes they are! The letters are not fully waterproof, but can be placed outside, as long as it's not raining, and that the plug sockets themselves are placed in a watertight box.

 

Where is the best position for the lights?

In the best interests of your party goes, we ask that the light are positioned against or close to a wall or backdrop to ensure they do not get knocked over and accidentally damaged. This is also to ensure the wires supplying the light source to the letters are safely tucked away out of sight!

 

Booking

How do I book LED letters for my event?

Browse our website. For the most popular lighting displays we already have prices. If you have a special wish, send us an email and we will love to tell you a price.

 

Cancellation

What if I want to cancel my booking?

In case of cancellation we keep the deposit of £25 until six week of the delivery date. Less than 6 weeks before the date, you have to pay the full sum.

 

Safety

Are the light up letters safe?

Absolutely! Our metal illuminated letters light up by LED lights, which don't warm up and are safe. Each electrical connection is fully PAT tested and compliant with EU safety regulations and we have public liability insurance.

 

My venue want to see insurance certificates?

No problem! Give us a bell and we can forward you confirmation of our Public Liability Insurance (£5M).

 

Duration Of Hire / In Case Of Damage

How long do I get the letters for?

Hire prices typically allow for one day hire of the letters however. Depending on the delivery and collection times we can be flexible on this.

 

What if a light bulb blows?

These are LED bulbs with a long-life span. We will provide you with spare equipment and instructions. Any damage caused by guests to the LED Letters is the responsibility of the client. If damage occurs to letters or numbers during hire period then the client will be liable to pay costs of £250 per letter/number or as appropriate.